Grievance mechanism

As part of meeting our Social and Environmental standards, we have implemented a mechanism for individuals, communities and companies who have concerns, complaints or claims regarding our projects. This is a way to present issues to the administration of the project along with a system to solve these.

We take all grievances seriously. We will confirm receipt of your message immediately and the response time will be a maximum of 30 working days.

Please see below for the public grievance mechanism form.

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Contact information



Description of concern, incident or grievance



Date of concern, incident or grievance





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